Privacy Policy
Privacy Policy
This Privacy Policy explains how Accord Development & Logistics, Inc. (“Accord,” “we,” “us,”or “our”) collects, uses, and protects your personal information when you visit our website, contact us, or interact with our services — including SMS/text messaging.
By visiting our site, providing your information, or doing business with us, you agree to the terms of this Privacy Policy
Information We Collect
- Contact Information: Name, phone number, email address, company name, and job-site or delivery addresses.
- Service Details: Project type, materials requested, load quantities, delivery schedules, or other order-related data.
- Communication Data: Records of phone calls, text messages, and emails exchanged with our staff.
- Website Data: IP address, browser type, and general usage analytics (used only to improve our website experience).
We do not knowingly collect or store sensitive personal data such as social security numbers or payment card information through our website forms.
How We Use the Information
We use the information we collect to:
- Respond to inquiries and provide quotes● Schedule and coordinate deliveries
- Communicate project updates and dispatch information
- Send invoices or payment reminders
- Provide customer support
- Send SMS notifications or limited promotional messages (with your consent)
- Comply with applicable laws or safety requirements
SMS/Text Messaging
When you provide your phone number and opt in, you consent to receive SMS or MMS text messages from Accord Development & Logistics, Inc. These messages may include:
- Delivery or dispatch updates
- Appointment or scheduling confirmations
- Job-site coordination and communication
- Billing or payment notices
- Limited marketing or promotional content (if you opt in)
Message and data rates may apply.
Message frequency varies.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP, CANCEL, or UNSUBSCRIBE to any message we send. After opting out, you will no longer receive text messages from us except for those confirming your opt-out request.
For help, reply HELP or contact us at (704) 909-0391 or Email office@accorddl.com
How We Obtain Consent
We only send text messages to individuals who have expressly provided consent.
Consent is obtained through:
- Online quote request or contact forms
- Direct written or verbal agreement with our staff
- Opt-in messages initiated by you
Consent for SMS is specific to text messages and is not bundled with consent for calls or emails.
We maintain records of consent as required by law and carrier compliance standards
How We Share Information
We do not sell, rent, trade, or share your phone number or SMS consent data with third parties for marketing purposes.
We may share limited personal information only when necessary to perform our business functions — for example:
- With material suppliers, dispatch partners, or quarries for coordinating deliveries
- With technology vendors (eg RingCentral) to enable communication services
- With professional advisors or regulatory agencies as required by law
All partners and vendors are required to maintain confidentiality and use information solely for the intended business purpose.
Data Retention
We retain your personal information, including SMS consent records, as long as necessary to:
- Maintain your account or active projects
- Comply with legal or regulatory obligations
- Resolve disputes or enforce agreements
If you request deletion of your data, we will remove it from our systems unless retention is required by law.
Security
We implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, misuse, or disclosure.
Examples include:
- Restricted system access for authorized personnel only
- Encrypted data transmission where applicable
- Secure data backups and storage systems
Cookies and Analytics
Our website may use cookies and analytics tools (like Google Analytics) to understand visitor behavior and improve functionality.
Cookies do not collect personally identifiable information and can be disabled in your browser settings.
Your Rights
Depending on your location, you may have the right to:
- Access or receive a copy of the personal information we hold about you
- Request correction or deletion of inaccurate information
- Withdraw consent for SMS or marketing communications
To exercise these rights, contact us using the information below.
Changes to This Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with a new “Last Updated” date.
Continued interaction with our services after changes are posted constitutes acceptance of the revised policy
Contact Us
Accord Development & Logistics, Inc.
- office@accorddl.com
- (704) 909-0391
- 10407 snowbell ct Charlotte, NC 28215